Dispute Process

Vincennes University Online has established an appeal process for students who do not agree with charges and/or grades that are associated with their record.

Students must follow the appeal process as it is outlined below.

DISPUTE PROCESSES:

Grade, Participation, and Performance Dispute Process

Grade Disputes follow the procedure outlined below:
  1. The student should email to discuss the matter thoroughly with the professor or staff member attempting to reach resolution immediately, but no later than 30 calendar days after the incident(s) has occurred.
  2. If resolution is not achieved and the student wishes to pursue his/her dispute/grievance, the dispute must be filed in written form using the online dispute form available at the VU Distance Education webpage. The dispute form must be filed within one week after initial contact with the faculty or staff member.
  3. The Distance Education staff will do the following within three weeks:
    1. Inform the faculty or staff of the dispute.
    2. Investigate the situation (which may include but not be limited to requesting a statement from the faculty or staff member of circumstances relevant to the dispute, a meeting with either or both parties, additional documents and other information from both parties which are relevant to the situation.)
    3. The Distance Education Dispute Committee makes a ruling regarding the dispute within one week after the requested documents are received or committee meeting concluded. The DE staff will email the dispute resolution to the student.
  4. If the student wishes to appeal the ruling, a statement of appeal must be emailed to the Dept. Chair of the course within one week of the postmark of the email containing the original dispute decision.
  5. The dispute process is repeated with the addition of information from the original supervisor.

Tuition/Drop Dispute Process

Tuition Disputes follow the procedure outlined below:
  1. The student should email to discuss the matter thoroughly with the professor or staff member attempting to reach resolution immediately, but no later than 30 calendar days after the incident(s) has occurred.
  2. If resolution is not achieved and the student wishes to pursue his/her dispute/grievance, the dispute must be filed in written form using the online dispute form available at the VU Distance Education webpage. The dispute form must be filed within one week after initial contact with the faculty or staff member.
  3. The Distance Education staff will do the following within three weeks:
    1. Inform the faculty or staff of the dispute.
    2. Investigate the situation (which may include but not be limited to requesting a statement from the faculty or staff member of circumstances relevant to the dispute, a meeting with either or both parties, additional documents and other information from both parties which are relevant to the situation.)
    3. The Distance Education Dispute Committee makes a ruling regarding the dispute within one week after the requested documents are received or committee meeting concluded. The DE staff will email the dispute resolution to the student.
  4. If the student wishes to appeal the ruling, a statement of appeal must be emailed to the direct supervisor of the person making the previous ruling within one week of the postmark of the email containing the original dispute decision.
  5. The dispute process is repeated with the addition of information from the original supervisor.

Grade and Tuition Dispute Process

Grade Disputes follow the procedure outlined below:
  1. The student should email to discuss the matter thoroughly with the professor or staff member attempting to reach resolution immediately, but no later than 30 calendar days after the incident(s) has occurred.
  2. If resolution is not achieved and the student wishes to pursue his/her dispute/grievance, the dispute must be filed in written form using the online dispute form available at the VU Distance Education webpage. The dispute form must be filed within one week after initial contact with the faculty or staff member.
  3. The Distance Education staff will do the following within three weeks:
    1. Inform the faculty or staff of the dispute.
    2. Investigate the situation (which may include but not be limited to requesting a statement from the faculty or staff member of circumstances relevant to the dispute, a meeting with either or both parties, additional documents and other information from both parties which are relevant to the situation.)
    3. The Distance Education Dispute Committee makes a ruling regarding the dispute within one week after the requested documents are received or committee meeting concluded. The DE staff will email the dispute resolution to the student.
  4. If either party wishes to appeal the ruling, a statement of appeal must be filed with the direct supervisor of the person making the previous ruling within one week of the postmark of the email containing the original dispute decision.
  5. The dispute process is repeated with the addition of information from the original supervisor.

*If student is disputing a grade, student is to first discuss the grade with their instructor to see if the matter can be resolved prior to initiating a formal dispute.*

1.  Complete the online dispute form found on this page.

2.  Submit all supporting documentation along with dispute form.

Please send any and all documentation via email to disted@vinu.edu or via fax to 812-888-2054.

  * Supporting documentation may include, but not limited to:

  •      Emails
  •      Medical documentation
  •      Military documentation

3.  Once all documentation has been provided, the dispute process may take 2-4 weeks before a decision will be made. 

All decisions will be sent to students via email.

Dispute Form

Please complete all fields in the form below to initiate a grade or tuition dispute with the Distance Education office.

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