FAQ FAQ

 

Frequently Asked Questions

 

Q. What is MyVU and how will it help me?

A. MyVU is a secured-access Web portal that VU has licensed to centralize information about campus activities and provide access to Web-based services. If you have already applied and been accepted, you have a MyVU ID and can log in. More financial aid information is available there in the Student Services tab.

 

Q. Do I still need to obtain a Blazer One Card if I am an online student?

A. Yes. All student financial disbursements, such as refunds and financial aid awards, are handled through BankMobile. Even if you do not receive financial aid, there may be instances in which you do receive a refund.  For example, a class was dropped during the drop/add period. You can order your Blazer One Card through your MyVU account.

 

Q. How do I register for online courses?

A. Our office requires a registration form to be filled out (with your hand-written signature) and returned via e-mail or by fax. Please visit https://my.vinu.edu/web/distance-education/registration1 to find the registration form and available course dates for each semester.

 

Q. How do I withdraw from online courses?

A. Requests made to the Distance Education office to withdraw will not be processed without a completed withdrawal form. Any drop or withdrawal for VDE students will always result in financial aid recalculation and the student may owe financial aid money back to the University. It is the students’ responsibility to contact the Financial Aid office to determine the amount to be owed and how it will impact future enrollment.

Find the withdrawal form and tuition adjustment rates here: https://my.vinu.edu/web/distance-education/withdrawal  

 

Q. Can I be dropped from my online class for non-attendance?

A. Yes. In an online course, your “attendance” is based on course activity. Course activity is participating in scheduled course activities and submitting assignments on due dates. If you fail to meet deadlines that your instructor has provided, you can be dropped for non-attendance. If you are continuously missing deadlines/assignments, you will receive e-mail notifications/warnings from your instructor urging you to improve your class participation.

 

Q. What if I withdraw from my classes?  Do I receive any money back?

A. Students who officially withdraw during the first week of regular classes during a Fall or Spring semester will receive a 100 percent credit adjustment of tuition; during the second week-75%, the third—50%, and the fourth—25%.  After the fourth week, no credit adjustment will be given. Accelerated courses (14, 12, 10, 8 week courses) run off of a different schedule. See the Distance Education Withdrawal Schedule.

 

Q. What if I don’t see my courses on Blackboard?

A. Blackboard course access may not be available until 2-3 days before the class start date. Most MATH, PHRM, & MUSI classes are not on the blackboard. Check your preferred e-mail for further instruction from your instructor. If you are still not sure why you cannot access your course - call Distance Education at 812.888.5900 and we will look into this matter for you.

 

Q. Am I eligible for Financial Aid if I am an online student?

A. Yes. Visit https://fafsa.ed.gov and complete the Free Application for Federal Student Aid (FAFSA) to determine if you are eligible for financial aid. For any questions about Financial Aid and/or your eligibility, please contact Financial Services at 812.888.4361 or at fa@vinu.edu

 

Q. What is a proctor? Will I need one for my online courses?

A. Some online courses require students to take exams in a supervised environment. This helps faculty members verify online students’ identities and ensures academic integrity. Exams are proctored by approved proctors only. Most of our online classes will require a proctor for exams. Check with your instructor if you are unsure if your courses requires a proctor for exams. *Note: Learning Unlimited also offers virtual proctoring. Contact Learning Unlimited Coordinator, Adam McKinley at amckinley@vinu.edu for more information.

 

Q. I received a bill for class that I did not take, what can I do?

A. If you believe you are being charged for a class you did not take then you may fill out the Distance Education Dispute Form. The dispute process may take up to 2 weeks before a decision will be made.

 

Q. Where can I find more information on Disability Support Services?

A. At Vincennes University, resources are offered through the office of Disability Services to help students overcome or compensate for obstacles related to a physical, emotional, learning or other disability. Please visit https://my.vinu.edu/web/disability-services/welcome to find out more information.

 

Q. What if I need tutoring for one of my online classes?

A. We offer Online Tutoring and Proctoring through a program called Learning Unlimited. Learning Unlimited offers students a virtual tutoring and virtual proctoring experience to our online students that are not on campus. Tutors and proctors are available Monday through Friday, all year long.  Please contact Learning Unlimited Coordinator, Adam McKinley at amckinley@vinu.edu for more information.